Frequently Asked Questions

Faculty Technical Support FAQs

 Accounts@GCU - Learn how to register and reset your GCU password

Q. How do faculty obtain their username and password?
A. First time visitors should locate the email from technical.support@gcu.edu to obtain your username and temporary password. You will need this information in order to register for the self-service password reset and to reset your password to a password of your choice.

  • Step 1: Browse to https://myaccount.gcu.edu and click the 'Register for Password Reset' button to start registration for self-service password reset. If you receive an authentication required prompt, enter your GCU username@canyon.com in the username box and your password in the password box.
  • Step 2: Enter the temporary password obtained from your New Faculty Account email to confirm your identity and click 'Authenticate' to proceed.
  • Step 3: Next, set up three (3) security questions and answers by typing the answer into the answer field for three questions of choice. The security questions and answers will help to identify you when you return to reset your password. Click 'Submit'.

*Note that three questions must be answered in order to proceed. If three questions are not answered, you will receive an error message and will be returned to home registration screen. Each time you are returned home, you must re-start the registration process. Note that security questions do not appear in the same order.

Once registration is successful, click 'Finish' to redirect to the Accounts homepage.

Q. How do faculty reset their password?
A. To change your password, browse to https://myaccount.gcu.edu and click on the 'Reset Your Password' link.

  • Step 1: Enter CANYON in the 'Domain' field and enter your username in the 'Accounts' field. Click 'Submit'. If you receive a username and password prompt, enter your GCU username@canyon.com in the username box and your password in the password box.
  • Step2: Answer the three security questions you selected and click 'Submit'. *If you have forgotten your security answers, contact Technical Support to have a new temporary password generated. You may then browse to http://myaccount.gcu.edu, click the 'Register for Password Reset' link, and follow the complete password registration process again.
  • Step 3: Enter a new password. Enter your new password again to confirm it. Click 'Change Password'. Click 'Finish' to complete the password reset. Please note that it may take a few minutes for your new password to be activated.

*Note: Your password must contain a minimum of eight (8) character and include one (1) character from each of the four (4) groups listed.

  •  
    • Upper Case Alphabetical letters (A-Z)
    • Lower Case Alphabetical letters (a-z)
    • Numbers (0-9)
    • Special characters from the following selection only: ! $ * %

Q. How often does my faculty password expire?
A.  Your faculty password expires every ninety (90) days. We recommend you set a reminder on your calendar to reset your password everyone 85 - 89 days to avoid being locked out of your account.

 

Accounts@GCU - Learn how to obtain your Employee ID number

Q. How does a faculty obtain their employee ID number?
A. Faculty can obtain their employee ID number from MRC at http://mrc.gcu.edu. Once logged in with your username and password, click on 'Myself' and then select 'Summary' from the 'Personal' menu.

 

ANGEL and LoudCloud - Learn how to access and navigate your online courses in ANGEL and LoudCloud

Q. How do faculty access ANGEL?
A. Faculty can access ANGEL by browsing to http://myfacultygcu.edu. Click the 'Faculty Portal' button. Enter the username plus @canyon.com, for example jsmith02@canyon.com and the password obtained through https://accounts.gcu.edu to log in to the Faculty Portal. Once on the Faculty Portal homepage, click the link for your ANGEL class in the 'My Courses' box. 

Q. How do faculty access LoudCloud?
A. Faculty can access LoudCloud by browsing to http://myfacultygcu.edu. Click the 'Faculty Portal' button. Enter the username plus @canyon.com, for example jsmith02@canyon.com and the password obtained through https://accounts.gcu.edu to log in to the Faculty Portal. Once on the Faculty Portal homepage, click the link for your LoudCloud class in the 'My Courses' box. 

 

Faculty Portal - Learn how to access and navigate the Faculty Portal

Q. How do faculty log in to the Faculty Portal?
A. Faculty can browse to http://myfaculty.gcu.edu and click on the Faculty Portal button. Faculty will use the username obtained during account setup and add @canyon.com, for example: john.smith@canyon.com.

Q. When do courses appear in the Faculty Portal?
A. New faculty or faculty on hiatus will not have access to ANGEL until assigned a contract and the course has been created in ANGEL. No courses appear in the Faculty Portal until six (6) days prior to the course start date.

Q. Will I get timed out of the GCU Faculty Portal?
A. Yes, the GCU Faculty Portal will automatically log you out after 10 minutes of inactivity.

Q. What are the + and - symbols on the title bar of each of the sections, like My Courses?
A. The - symbol minimizes the individual sections that make up your GCU Faculty Portal home page. When minimized, you will only see the title bar for that section. To view the content of the section again, click the + symbol to maximize the section.

Q. How do I access my courses in ANGEL?
A. To access your courses in ANGEL, locate the My Courses box on your GCU Faculty Portal home page. Click on the link for your course to be redirected and automatically signed into your course in ANGEL.

Please note that faculty may gain access to their course up to 5 (but not limited to less) days before the start date. You can get a head start on reading your lectures, beginning your first assignment, and downloading your eBook (if your course has an eBook). You will not be able to access the Cyber Café and your discussion forums until the first official day of class.

 

Faculty Portal - Submitting Final Grades

Q. How do faculty submit final grades?
A. Once a faculty has entered the Faculty Portal, select the course link under 'Class Center.' Student roster and final grade drop boxes will now be visible. Choose a letter grade for each student from the letter grade drop down menu. GCU processes do not support numeric grades; this column must be left blank. After a grade has been entered for each student, click 'Save Final Grades.'  For more information on submitting final grades, please view the Faculty Portal: Submission of Final Course Grades Tutorial

 

MyGCU Email - Learn how to access and utilize your MyGCU email account

Q. Why does GCU use Live mail?
A. Live gives each faculty a 10 GB mailbox.
Other benefits include:

  • Send attachments of up to 20 MB
  • Spam and virus filtering
  • Access on a mobile phone or desktop client via forwarding, POP3 and Outlook Connector
  • Folders to organize email
  • Share calendars and contacts
  • Message tracking
  • Collaboration tools

Q. How do Faculty access MyGCU Email?
A. Faculty can access MyGCU Email by browsing to http://myfaculty.gcu.edu. Click the 'Faculty Portal' button. Faculty will enter their username and add @canyon.com and password obtained through https://accounts.gcu.edu to log in to the Faculty Portal. Once on the Faculty Portal homepage, click the link for 'Email' in the upper right hand corner or from the Quick Links navigation menu.

Q. What if I delete an item from my Inbox by mistake?
A. When you delete a message it is moved to you Deleted Items folder. You have up to 15 days to restore the item. 

 

SkyDrive - Learn how to utilize the 25GB of free online storage and document sharing available through your MyGCU email

Q. What is SkyDrive?
A. Store, organize, and download your files, photos, and favorites on Windows Live servers with 25 gigabytes of free storage space, and access them from any computer with an Internet connection.

Q. How do I create a folder in SkyDrive?
A. With Windows Live SkyDrive, you can create a folder to store Microsoft Office documents or any other types of files. You can choose specific folders to share with everyone (Public folders) or with specific people on your Windows Live contact list. You can also set permissions for people viewing your folders.

  • Step 1: Click Create folder.
  • Step 2: Give the folder a name.
  • Step 3: Add files to the folder by dragging files into the drop files here area, and then click Upload, or click Select files from your computer to find and upload files. 

Microsoft Office Web Applications - Learn how utilize the free version of MS Office available through your MyGCU email

Q. What are the Microsoft Office Web Applications?
A. Microsoft Office Web Apps are free online companions to Microsoft Word, Excel, PowerPoint, and OneNote. Use them to view, edit, and share Office files from virtually anywhere there's an Internet connection.

Q. How do I create and edit documents with the Microsoft Office Web Applications?
A. You can create and edit Microsoft Word, Excel, PowerPoint, and OneNote documents online. Office Web Apps are designed to preserve the existing formatting of your Office documents.

  • Step 1: Create a new document by pointing to Office, and then click New Word document.
  • Step 2: Give your document a name by typing a name for your document, and then click Save.
  • Step 3: Add content by beginning typing, editing, or pasting, just as you normally would when using Word.

Q. How do I switch between the Microsoft Office Web Applications and Office programs?
A. When working in an Office Web App, you can seamlessly switch between Office Web Apps and Microsoft Office programs on your desktop. For example, you might want to make changes to your file that require the feature-rich version of the Office program on your desktop. If this is the case, you can transition to the Office desktop program directly from the corresponding Office Web App with just a single click.

  • Step 1: Switch to the Office program on your desktop From your Office Web App file, click the Open in program name button-located on the command bar in view mode or on the Home tab in edit mode-to open the file directly in the Office program that is installed on your computer. For example, if you are using the Word Web App, click Open in Word.
  • Step 2: Save your changes in the program and switch back to the Office Web App When you are done making changes in the Office program on your desktop, click Save in the Office program, and the file is saved back on the server (in the OneNote desktop program your changes are saved to the server automatically). 

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