Participants will develop a key sense of who they are and why they are leading. They will also begin to develop or refine their own leadership point of view. Students will solve leadership challenges at a higher level of complexity by using critical thinking and imagination to create new possibilities, and deepen an awareness of their personal leadership style. Case studies, discussions, exercises, guest speakers and a group service project will be used to address the internal challenges of leadership. Topics include Personal Vision, Emotional and Cultural Intelligence, and internal and external Communications.
Building Innovative Organizations
This course introduces the challenge of balancing efficiency with the ability to innovate successfully. It examines three steps to achieving successful innovation, including understanding what customers really want and having the right structure, processes, and resources to support innovation. Topics include: The role of Innovation in organizations, sources of Innovation, spotting opportunities and capturing the voice of the customer, ideation, selection, incubation, rapid innovation realization and sustaining innovation.
This course will introduce the "hard" side of building organizational capability, namely operations and processes. Students will focus on operational efficiency by examining both the internal operations of firms as well as the entire supply chain from product development to order fulfillment. This module goes beyond mere efficiencies and focuses on how to build innovation into the processes and DNA of the organization. The innovative strategies of several organizations will be examined to provide examples of successful innovation efforts and failures. Topics include operations and process management, supply chain management, organizational structure and systems, technological change, Six Sigma, and innovation.
This module focuses on understanding, interpreting, and using financial information for the purposes of making sound financial decisions. The concept of financial intelligence is introduced as it relates to effectively analyzing and assessing financial performance to understand what numbers really mean and when or how to appropriately challenge them. Topics include: the accounting cycle, financial statements as tools, profit analysis and decision making.
This module discusses elements of business financial decisions, including financial forecasting, management of working capital, capital budgeting, capital structure, and raising funds in capital markets. The role of mergers and acquisitions in growth strategies is also examined. Understanding the various stakeholders of the corporation re also examined. Topics include: time value of money, cost of capital and capital budgeting, capital structure decisions, and mergers and acquisitions.
This module builds upon Module One, drawing heavily from Ken Blanchard's writings and work related to servant leadership. Upon completion of this module, students will understand what servant leadership really means, for leading individuals as well as teams. Students will use the situational team leadership framework to make better decisions, solve more complex problems, and enhance creativity...with their direct reports. The characteristics and stages of high-performing teams and reasons why teams fail will also be examined. Examples of team leadership from the real business world will be explored.
Leveraging Human Capital
This course focuses on the most valuable yet intangible asset of the organization: the people. From the strategic perspective that the management of people should not reside in the HR department alone, students will learn key concepts such as attracting and retaining the best talent, succession planning, employee development and motivation, and performance management and metrics. Issues addressed include a new employee/employer 'contract' for the 21st century, motivating employees across generations and cultures, and virtual and cross-functional team dynamics. Specific attention will be given to methods for building and sustaining people capacity and knowledge assets to help increase corporate value.
Serving CommunitiesStudents will focus on the societal perspective to decision-making and the responsibilities of the management of human capital. The concept of 'enlightened self-interest' is introduced and explored. The societal costs of doing business and analysis of physical environmental issues (sustainable resources) as well as human issues (social responsibility and community outreach) will be addressed. Topics include: corporate social responsibility, competitive advantage and catalytic innovation.
This course examines the application of economic analysis to real-world business problems. The course considers the role of macroeconomics and government policies including monetary and trade policies, applied microeconomics and international economics. The first half of this course covers those aspects of economics that are particularly applicable to business decision making. Topics include demand and cost estimation, production decisions, pricing, analysis of competitive market structures, and antitrust. The second half of this course focuses on the world economy and the global environment within which business must operate. Topics include currency markets and exchange rates, balance of payments accounts, international monetary regimes, and international banking.
Customer Value & Service ExcellenceThe course is designed to focus on what customers really want, building customer loyalty, and becoming a service excellence leader. Insights are drawn from various fields, including management, innovation, information technology, and cross-cultural communications. The service profit chain provides a framework for linking employee engagement with customer satisfaction and retention. Topics include: service as product and service quality, branding, pricing and distribution of services, balancing demand and capacity and building a meaningful customer experience.
Strategic Advantage within the Global Economy
In this course, students will learn how to create and sustain a competitive advantage in the global economy. Students will examine the global competitive landscape in which today's organizations must operate and explore how real life CEOs' representing a cross-section of major industries have successfully seized opportunities in unexpected ways. Students will also learn how the international political economic environment can cause large-scale shifts in the global economy.Topics include opportunities and challenges inherent in mergers, acquisitions, partnerships and other types of strategic alliances and growth strategies. Upon completion, students will have the tools necessary to critically analyze the costs, risks and potential gains of growth strategies. A framework will be provided for determining when to pursue organic growth strategies versus external growth options and predatory versus collaborative growth strategies in a global environment.
Solutions Based Relationship Management & BrandingThis course demonstrates how to build a customer-centric organization where the customer is the central focus of leadership and where customer needs and expectations influence organizational strategy as well as processes, systems, and culture. Upon completion, students will understand the role of organizational branding in creating competitive advantage as well as how to identify critical issues facing senior leaders today, including measuring marketing performance, managing customer information, building cross-cultural customer relationships, and leveraging the Internet. Insights are drawn from various fields including Management, Innovation, Information Technology, and Cross-Cultural Communications. The service profit chain provides students with a framework for linking employee engagement with customer satisfaction and retention.
Transformational leadership and the themes of organizational culture and leading change will be covered in this last module. Upon completion of the module, students will understand how and why change efforts get derailed, why people resist change, and how to overcome these challenges as a leader. Real life lessons learned by top CEOs will be examined. Finally, students will gain the knowledge to build and sustain a resilient corporate culture that thrives on change and supports the ongoing implementation of change efforts.