Frequently Asked Questions

Frequently Asked Questions

For what specific subjects does the CLA provide tutoring? 

The subjects for which we provide tutoring are listed generically below,

Undergraduate 

  • Writing
  • Statistics
  • Accounting
  • Economics
  • Finance 
  • APA Formatting
  • Physics
  • Biology and Health Sciences 
  • Pre-Nursing
  • Math (basic math college algebra, trigonometry and calculus) 

 

Graduate 

  • Writing

 

Doctoral 

  • Writing is available thorugh the DC portal after the 801 course is completed. 
  • If you are currently enrolled in the 801 course, tutors are happy to assist with spelling, grammar and continutiy, but will not address subject matter, content or sentence structure. 

Are the CLA services free? 

Yes, the services provided by the CLA are free to any GCU student enrolled in classes either online or at our campus.  Tutoring is provided mostly for undergraduate-level courses, but some graduate-level coursework can be accommodated. 

How many times per day/week can I work with a tutor? 

Based on availability, students may receive one 30-minute session of free tutoring with a peer tutor per day, when the tutoring center is open. 

What software is used for online students during the session with their tutor

Online tutors use three software programs:

Vyew and Scribblar- These are used for math and sciences and includes a white board that can be shared visually and used with drawing tools.

Type with Me- Used for paper editing. Allows students and tutors to share assignment text and make revisions as they move throughout the session.

What are the hours of operation for the CLA?

Monday - Thursday 8 a.m.- 8 p.m. MST 
Friday 8 a.m. - 5 p.m. MST
Saturday 10 a.m. - 4 p.m. MST
Summer Hours are Monday - Friday 8 a.m. - 5 p.m. MST

The Center for Learning and Advancement is closed Sundays and most holidays.  

Do I need to book an appointment with a CLA tutor, or can I just call or walk in? 

The best way to ensure a CLA tutor is available to answer your questions is to book an appointment, whether online or in person. If you are a campus student and need immediate assistance, you can walk into the CLA and a tutor may be available at that time to answer questions, but availability is usually based on cancellation of an existing appointment.

How do you book an appointment with a CLA tutor online? 

Tutors can be scheduled online.

What do I do after I have booked a tutoring session?

After you've booked a slot of time, you will receive a confirmation email with the date and time on which the appointment was booked.  If the session is face-to-face, come into the Center during your scheduled time and the tutor will be there and ready to work with you. If the session is online, the tutor will call you at the scheduled time.

What is ThinkingStorm?

ThinkingStorm is an external provider who specializes in online tutoring services for students in specific academic areas. GCU gives 10 (ten) tutoring hours of ThinkingStorm per academic year. To access the ThinkingStorm tutoring option, just click the ThinkingStorm icon inside your Student Portal.

If I have a question about an assignment, who should I call first? 

We recommend the following steps for the best and fastest results: 

  • Contact your professor first.
  • If your need is more immediate, contact your colleagues in your classroom.  Helpful fellow learners often answer short questions within minutes or hours of posting a question in your classroom. 
  • If you still require assistance on longer questions, book a tutor
  • For times when we are not able to assist you, GCU arranges for 10 hours of free tutoring for each student through ThinkingStorm.  ThinkingStorm is accessed through the Student Portal using te hyperlink on the opening page. 

What is the cost per hour/session for ThinkingStorm after you have reached your 10 free hours? 

Rates range from $12-25 per hour depending on the subject matter.

What are the hours of availability for Thinking Storm?

These hours change, so check the Thinking Storm website for current schedules. 

What are the qualifications of the tutors?

Our tutors have taken and received passing grades in the courses they tutor, are majoring in the subject areas listed, have been referred by faculty, or teach the course as adjunct faculty. Additionally, all tutors are now required to pass an introductory test to assess their level of understanding in their subject area.

How are the tutors evaluated?

The tutors are required to attend bi-weekly trainings discussing proper tutor methodologies, effective communication and subject specific learning strategies. Tutors are monitored and evaluated by their peers as well as supervisors on a weekly basis.