Frequently Asked Questions

Technical Support FAQs

ApplyWeb - Learn how to apply to GCU

Q. How does a lead create an account?
A. A new user to ApplyWeb must adhere to the following steps while creating a new account:

• Enter a unique username that is not their email. The username is case sensitive.
• The password must be at least 8 characters long, cannot contain the username, and must contain at least two of the three following character groups:
  • Uppercase characters (A through Z)
  • Lowercase characters (a through z)
  • Numeric characters (such as 1, 2, 3, 4)
• Enter a valid email address - any information sent from CRM/ApplyWeb with the user information will be sent to this email.
• Enter their CRM ID and the Rep Code if provided to them (if they followed the link from the Invitation to ApplyWeb these will automatically be filled out).

Q. How do I reset my password?
A. Go to http://apply.gcu.edu and click on 'Recover my Password' at the bottom of the page. Click on 'Email Reset Page Link' in the second paragraph of the next page and enter your email address and username for ApplyWeb. If the system does not recognize you, then it will not send the password reset information. It is important to note that once a password reset is requested, the three questions can no longer be answered for the password reset.

Q. How do I update high school information?
A. Log in to ApplyWeb. Click on the High School link from the left hand navigation bar. If your City, State, Province, or High School is not listed, click in the box to the left of 'Check here if high school not found'. NOTE: If you need to reset your selections, click on the 'Reset High School selections' link. If you can't find your State or Province after selecting the country, choose 'Other' and type in your State or Province. Then type in your city and the name of your institution. Once the rest of the required information is filled out, click on the Next button to save the information and continue with the application.

Q. How do I update program information?
A. Log in to ApplyWeb. Click on Program Information from the left hand navigation menu. Click on the Reset Program Details link. Select the new program in the drop down boxes. Once you are done, you may select next to save your information and then proceed to the E-sign page (if the rest of the application is finished). 

 

MyAccount@GCU - Learn how to setup and manage your GCU password

Q. How do students obtain/reset their password?
A. Students can obtain one password for the Student Portal, ANGEL, LoudCloud, Canyon Connect, MyGCU email, and the Library at https://myaccount.gcu.edu.

Register for Self-Service Password Reset

• Step 1: Browse to https://myaccount.gcu.edu and click 'Register for Password Reset' to start registration for self-service password reset. Be sure not to click the 'Back' button on your browser at any point during the registration process. Clicking 'Back' will cancel your secure registration session.  
• Step 2: If you receive an authentication required prompt, enter your GCU username@lopes.com in the username box and your password in the password box.
• Step 3: Enter the password obtained from your New Student Account email to confirm your identity and click 'Authenticate' to proceed.
• Step 4: Next, set up three (3) security questions and answers by typing the answer into the answer field for three questions of choice. The security questions and answers will help to identify you when you return to reset your password. Click 'Submit'. *Note that three questions must be answered in order to proceed. If three questions are not answered, you will receive an error message and will be returned to home registration screen. Each time you are returned home, you must re-start the registration process. Note that security questions do not appear in the same order.
• Once registration is successful, click 'Finish' to return to the MyAccount homepage.

Self-Service Password Reset

• Step 1: To change your password, browse to https://myaccount.gcu.edu and click on the 'Reset Your Password' link. Be sure not to click the 'Back' button on your browser at any point during the password reset process. Clicking the 'Back' button will cancel your secure reset session.
• Step 2: Enter LOPES in the 'Domain' field and enter your username in the 'Accounts' field. Click 'Submit'. * If you receive an authentication required prompt, enter your GCU username@lopes.com in the username box and your password in the password box.
• Step 3: Answer the three security questions you selected and click 'Submit'. *If you have forgotten your security answers, contact either your Academic Counselor or Technical Support to have a new temporary password generated. You may then browse to http://myaccount.gcu.edu, click the 'Register for Password Reset' link, and follow the complete password registration process again.
• Step 4: Enter a new password. Your password must contain a minimum of eight (8) characters. Do not use more than two (2) consecutive letters in your name. Enter your new password again to confirm it. Click 'Change Password'. Do not use more than two (2) consecutive letters in your name.

 

Q. How do faculty obtain/reset their password?
A. Faculty can obtain one password for  the Faculty Portal, ANGEL, LoudCloud, Canyon Connect, MyGCU email, and the Library at https://myaccount.gcu.edu.

Register for Self-Service Password Reset

• Step 1: Browse to https://myaccount.gcu.edu and click 'Register for Password Reset' to start registration for self-service password reset. Be sure not to click the 'Back' button on your browser at any point during the registration process. Clicking 'Back' will cancel your secure registration session. 
• Step 2: If you receive an authentication required prompt, enter your GCU username@canyon.com in the username box and your password in the password box.
• Step 3: Enter the password obtained from your New Faculty Account email to confirm your identity and click 'Authenticate' to proceed.
• Step 4: Next, set up three (3) security questions and answers by typing the answer into the answer field for three questions of choice. The security questions and answers will help to identify you when you return to reset your password. Click 'Submit'. *Note that three questions must be answered in order to proceed. If three questions are not answered, you will receive an error message and will be returned to home registration screen. Each time you are returned home, you must re-start the registration process. Note that security questions do not appear in the same order.
• Once registration is successful, click 'Finish' to return to the MyAccount homepage.

Self-Service Password Reset

• Step 1: To change your password, browse to https://myaccount.gcu.edu and click on the 'Reset Your Password' link. Be sure not to click the 'Back' button on your browser at any point during the password reset process. Clicking the 'Back' button will cancel your secure reset session.
• Step 2: Enter CANYON in the 'Domain' field and enter your username in the 'Accounts' field. Click 'Submit'.  * If you receive a username and password prompt, enter your GCU username@canyon.com in the username box and your password in the password box.
• Step 3: Answer the three security questions you selected and click 'Submit'. *If you have forgotten your security answers, contact either your Academic Counselor or Technical Support to have a new temporary password generated. You may then browse to http://myaccount.gcu.edu, click the 'Register for Password Reset' link, and follow the complete password registration process again.
• Step 4: Enter a new password. Your password must contain a minimum of eight (8) characters. The password must contain at least eight (8) characters and include one (1) character from each of the four (4) groups listed. Do not use more than two (2) consecutive letters in your name. Please note the five (5) special characters approved for policy compliance. 

• • Upper Case Alphabetical letters (A-Z)
  • Lower Case Alphabetical letters (a-z)
  • Numbers (0-9)
  • Special characters from the following selection only: ! $ * % 
• *Please note that your faculty password expires every ninety (90) days. We recommend you set a reminder on your calendar to reset your password everyone 85 - 89 days to avoid being locked out of your account.

 

ANGEL - Learn how to access and navigate your online courses in ANGEL

Q. How do students access ANGEL?
A. Students can access ANGEL by browsing to http://www.gcu.edu/Current-Students.php. Click the 'Student Portal' button. Enter the username and password obtained through https://myaccount.gcu.edu to log in to the Student Portal. Once on the Student Portal homepage, click the link for your course in the 'My Courses' box.

Q. How do faculty access ANGEL?
A. Faculty can access ANGEL by browsing to http://myfaculty.gcu.edu. Click the 'Faculty Portal' button. Enter the username plus @canyon.com, for example jsmith02@canyon.com and the password obtained through https://myaccount.gcu.edu to log in to the Faculty Portal. Once on the Faculty Portal homepage, click the link for your course in the 'My Courses' box. 

 

Faculty Portal - Learn how to access and navigate the Faculty Portal

Q. How does a faculty obtain their employee ID number?
A. Faculty can obtain their employee ID number from MRC at http://mrc.gcu.edu. Click on 'Myself' and then select 'Summary' from the 'Personal' menu.

Q. How do faculty obtain/reset their password? 
A. Faculty can obtain one password for  the Faculty Portal, ANGEL, LoudCloud, Canyon Connect, MyGCU email, and the Library at https://myaccount.gcu.edu.

Register for Self-Service Password Reset

• Step 1: Browse to https://myaccount.gcu.edu and click 'Register for Password Reset' to start registration for self-service password reset. Be sure not to click the 'Back' button on your browser at any point during the registration process. Clicking 'Back' will cancel your secure registration session. 
• Step 2: If you receive an authentication required prompt, enter your GCU username@canyon.com in the username box and your password in the password box.
• Step 3: Enter the password obtained from your New Faculty Account email to confirm your identity and click 'Authenticate' to proceed.
• Step 4: Next, set up three (3) security questions and answers by typing the answer into the answer field for three questions of choice. The security questions and answers will help to identify you when you return to reset your password. Click 'Submit'. *Note that three questions must be answered in order to proceed. If three questions are not answered, you will receive an error message and will be returned to home registration screen. Each time you are returned home, you must re-start the registration process. Note that security questions do not appear in the same order.
• Once registration is successful, click 'Finish' to return to the MyAccount homepage.

Self-Service Password Reset

• Step 1: To change your password, browse to https://myaccount.gcu.edu and click on the 'Reset Your Password' link. Be sure not to click the 'Back' button on your browser at any point during the password reset process. Clicking the 'Back' button will cancel your secure reset session.
• Step 2: Enter CANYON in the 'Domain' field and enter your username in the 'Accounts' field. Click 'Submit'.  * If you receive a username and password prompt, enter your GCU username@canyon.com in the username box and your password in the password box.
• Step 3: Answer the three security questions you selected and click 'Submit'. *If you have forgotten your security answers, contact either your Academic Counselor or Technical Support to have a new temporary password generated. You may then browse to http://myaccount.gcu.edu, click the 'Register for Password Reset' link, and follow the complete password registration process again.
• Step 4: Enter a new password. Your password must contain a minimum of eight (8) characters. The password must contain at least eight (8) characters and include one (1) character from each of the four (4) groups listed. Do not use more than two (2) consecutive letters in your name. Please note the five (5) special characters approved for policy compliance.

•  
  • Upper Case Alphabetical letters (A-Z)
  • Lower Case Alphabetical letters (a-z)
  • Numbers (0-9)
  • Special characters from the following selection only: ! $ * % 
• *Please note that your faculty password expires every ninety (90) days. We recommend you set a reminder on your calendar to reset your password everyone 85 - 89 days to avoid being locked out of your account.

Q. How do faculty log in to the Faculty Portal?
A. Faculty can browse to http://my.gcu.edu and click on the Faculty Portal Login Now! button. Faculty will use the username obtained during account setup and add @canyon.com, for example: john.smith@canyon.com.

Q. When do courses appear in the Faculty Portal?
A. New faculty or faculty on hiatus will not have access to ANGEL until assigned a contract and the course has been created in ANGEL. No courses appear in the Faculty Portal until six (6) days prior to the course start date.

Q. How do faculty submit final grades?
A. Once a faculty has entered the Faculty Portal, select the course link under 'Class Center.' Student roster and final grade drop boxes will now be visible. Choose a letter grade for each student from the letter grade drop down menu. GCU processes do not support numeric grades; this column must be left blank. After a grade has been entered for each student, click 'Save Final Grades.' 

Microsoft Office Web Applications - Learn how utilize the free version of MS Office available through your MyGCU email

Q. What are the Microsoft Office Web Applications?
A. Microsoft Office Web Apps are free online companions to Microsoft Word, Excel, PowerPoint, and OneNote. Use them to view, edit, and share Office files from virtually anywhere there's an Internet connection.

Q. How do I create and edit documents with the Microsoft Office Web Applications?
A. You can create and edit Microsoft Word, Excel, PowerPoint, and OneNote documents online. Office Web Apps are designed to preserve the existing formatting of your Office documents.

• Step 1: Create a new document by pointing to Office, and then click New Word document.
• Step 2: Give your document a name by typing a name for your document, and then click Save.
• Step 3: Add content by beginning typing, editing, or pasting, just as you normally would when using Word.

Q. How do I switch between the Microsoft Office Web Applications and Office programs?
A. When working in an Office Web App, you can seamlessly switch between Office Web Apps and Microsoft Office programs on your desktop. For example, you might want to make changes to your file that require the feature-rich version of the Office program on your desktop. If this is the case, you can transition to the Office desktop program directly from the corresponding Office Web App with just a single click.

• Step 1: Switch to the Office program on your desktop From your Office Web App file, click the Open in program name button-located on the command bar in view mode or on the Home tab in edit mode-to open the file directly in the Office program that is installed on your computer. For example, if you are using the Word Web App, click Open in Word.
• Step 2: Save your changes in the program and switch back to the Office Web App When you are done making changes in the Office program on your desktop, click Save in the Office program, and the file is saved back on the server (in the OneNote desktop program your changes are saved to the server automatically).  

MyGCU Email - Learn how to access and utilize your MyGCU email account

Q. Why does GCU use Live mail?
A. Live gives each student a 10 GB mailbox.
Other benefits include:

• Send attachments of up to 20 MB
• Spam and virus filtering
• Access on a mobile phone or desktop client via forwarding, POP3 and Outlook Connector
• Folders to organize email
• Share calendars and contacts
• Message tracking
• Collaboration tools

Q. How do I access MyGCU Email?
A. Students can access MyGCU by browsing to http://my.gcu.edu. Click the 'Student Portal Login Now!' button. Enter the username and password obtained through https://accounts.gcu.edu to log in to the Student Portal. Once on the Student Portal homepage, click the link for Email in the upper right hand corner or from the Quick Links navigation menu.

Q. What if I delete an item from my Inbox by mistake?
A. When you delete a message it is moved to you Deleted Items folder. You have up to 15 days to restore the item. 

SkyDrive - Learn how to utilize the 25GB of free online storage and document sharing available through your MyGCU email

Q. What is SkyDrive?
A. Store, organize, and download your files, photos, and favorites on Windows Live servers with 25 gigabytes of free storage space, and access them from any computer with an Internet connection.

Q. How do I create a folder in SkyDrive?
A. With Windows Live SkyDrive, you can create a folder to store Microsoft Office documents or any other types of files. You can choose specific folders to share with everyone (Public folders) or with specific people on your Windows Live contact list. You can also set permissions for people viewing your folders.

• Step 1: Click Create folder.
• Step 2: Give the folder a name.
• Step 3: Add files to the folder by dragging files into the drop files here area, and then click Upload, or click Select files from your computer to find and upload files. 

Student Portal - Learn how to access and navigate the Student Portal

Q. How do I access the GCU Student Portal? A. The portal can be accessed by going to http://my.gcu.edu and clicking on the Student Portal Login; simply log in with your existing username and password. Q. Will I get timed out of the GCU Student Portal? A. Yes, the GCU Student Portal will automatically log you out after 10 minutes of inactivity. Q. What are the + and - symbols on the title bar of each of the sections, like My Courses? A. The - symbol minimizes the individual sections that make up your GCU Student Portal home page. When minimized, you will only see the title bar for that section. To view the content of the section again, click the + symbol to maximize the section. Q. How do I access my courses in ANGEL? A. To access your courses in ANGEL, locate the My Courses box on your GCU Student Portal home page. Click on the link for your course to be redirected and automatically signed into your course in ANGEL. Please note that you will gain access to your course 3 days before its start date. You can get a head start on reading your lectures, beginning your first assignment, and downloading your eBook (if your course has an eBook). You will not be able to access the Cyber Café and your discussion forums until the first official day of class. Q. Where do I view my final grades? A. To view your final grades in the GCU Student Portal, click on View My Grades under the Academics link. If you are enrolled in more than one program of study, you will select the appropriate program from the View by Enrollment drop down menu. Then select the term you wish to view your grades for from the Filter Grades by Term drop down menu.