Dr. Pamela Hess, DBA, MA, RHIA, CDIP, CCS, CPC, has extensive healthcare experience in HIM operations, healthcare informatics, health information system design and implementation, clinical documentation improvement, revenue cycle operations, revenue integrity, healthcare compliance, quality control, and provider education. She delivered consulting services at Deloitte & Touché, LLC, Navigant Consulting, Inc., Himagine Solutions, Inc. and Accretive Health (R1 RCM). She published Clinical Documentation Improvement: Principles and Practice for AHIMA Press. Her next book, Clinical Documentation Improvement for Outpatient Care: Design and Implementation was published by AHIMA Press in June 2018. She is currently the Program Director and Lead Faculty for the BS-HIM, MS-Health Informatics and MSN-Health Informatics programs at Grand Canyon University. She holds a Doctorate in Business Administration from Grand Canyon University. Prior to joining GCU Pam was a partner and Vice President, Strategy and Operations with MedAstute Consulting, LLC, a consulting firm focused on leveraging data analytics and health informatics for performance improvement with health care providers and health plans. MedAstute’s areas of focus include clinical documentation improvement, data analytics, healthcare informatics, compliance, revenue integrity, cost management, service line management, network management & contracting, and pharmacy benefit management among other healthcare disciplines.