Organizational Management -
Graduates of Grand Canyon University’s Bachelor of Science in Health Care Administration program will be able to identify business needs in the health care field, problem solve, and manage resources to produce effective organizational outcomes.

• Identify the different organizational structures and related issues within the contemporary health care system.
• Describe organizational management principles.
• Identify the major organizational resources needed to accomplish strategic health care initiatives.
• Determine the impact that an organization's vision and mission have on effectively managing resources.
• Propose a change initiative to resolve issues within a health care organization.

Communication -
Graduates of Grand Canyon University’s Bachelor of Science in Health Care Administration program will be able to demonstrate effective communication skills critical to the development and maintenance of internal and external relationships utilizing communication theory, tools, and technologies proven most effective for the situation and organization.

• Describe the principles of effective communication.
• Identify methods or practices of rationally and effectively discussing issues and resolving conflict.
• Identify appropriate practices regarding respectful and confidential communication in compliance with HIPAA.
• Utilize information and communication technology to allow for efficient facilitation and sharing of information among stakeholders.

Collaboration and Teamwork -
Graduates of Grand Canyon University’s Bachelor of Science in Health Care Administration program will be able to demonstrate collaboration with interdisciplinary groups, understand the roles and responsibilities of team members, and attributes of effective work groups to achieve common objectives within the health care organization and community.

• Describe the common characteristics, attributes, and practices of successful teams.
• Describe the benefits of diverse knowledge, skills, and expertise among team members.
• Analyze methods and approaches used to encourage a culture of collaboration within diverse teams, work groups, or organizations.
• Identify the effectiveness of cross-functional teams and interdisciplinary groups in achieving organizational goals.
• Propose strategies to improve or develop effective work groups through a system-based approach.

Leadership -
Graduates of Grand Canyon University’s Bachelor of Science in Health Care Administration program will understand leadership styles and skills required to build cross-functional teams, promote the highest level of productivity, and facilitate collaborative decision making among diverse populations within a health care environment.

• Identify the characteristics and behaviors of effective leaders.
• Explain leadership theories for improving organizational, team, and individual performance.
• Analyze the impact of diverse cultures, values, beliefs, and experiences among cross-functional stakeholders.
• Analyze the effects of change and conflict among stakeholders within an organization.
• Evaluate leadership skills used in the facilitation of collaborative decision making among internal and external stakeholders.

Professionalism and Ethics -
Graduates of Grand Canyon University’s Bachelor of Science in Health Care Administration program will be able to recognize and respect the diversity of patients and populations, while abiding by the regulatory, legal, and ethical governance within health service organizations.

• Practice unbiased communication and decision making in health care by recognizing and respecting the diversity of patients and populations.
• Engage in professional development, learning, and mentoring to maintain competence within one’s profession and scope of practice.
• Demonstrate professionalism by adhering to institutional guidelines and accredited professional standards.
• Practice ethical behavior and moral decision making when resolving ethical dilemmas.
• Identify governing bodies to ensure compliance with institutional, regulatory, and legislative expectations.