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Published on Oct 24, 2017
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The views and opinions expressed in this article are those of the author’s and do not necessarily reflect the official policy or position of Grand Canyon University. Any sources cited were accurate as of the publish date.
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Situations happen, mistakes are made and some parent will just not be happy. We must be able to deal confidently with conflict. Here are some ways you can work with a disagreeable party:
Remember, the key is open and honest communication. Frontloading your class with information and consistently and constantly communicating can build rapport and trust with your VIP customers: your parents. This can prevent potential issues. And, when they do arise, you’ll be more prepared to make your parent a happy customer.
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More About Dr. Knight:
Stephanie Knight, EdD, is an experienced 7th and 8th grade English Language Arts educator. She inspires students to think critically and creatively. With that, she loves to see her students grow in their writing with expressive flair. She, herself, continues to work on her own writing process. Stephanie earned her Bachelor of Science in Business at the University of Colorado in Boulder, her certification in K-8, 7-12, English as a second language, English, Principal, and her doctorate in Educational Leadership and Policy Studies at Arizona State University. She taught in Title One schools for eight years helping them grow from underperforming to excelling, then in an independent school, and now is part of GCU’s adjunct faculty where she teaches graduate level education and reading courses. She continues to be committed to seeing the next generation of teachers be successful in educating our youth to a bright future.
You’ve worked so hard to get where you are in teaching. You’ve conquered the grueling schooling; you’ve weathered the late nights of grading papers; you’ve remedied the lesson that just flopped; and you’ve even dealt with the difficult students and helped them overcome their limitations.
So what’s making coming to work so much harder these days?
Perhaps it’s a parent or two.
There were no courses on parent management in your education program. There is no preparation for handling angry parents. However, you’ve heard the old adage, “An ounce of prevention is worth a pound of cure.” You can, in fact, avoid many parental crises even occurring before they happen. Having a few tools in your proverbial toolbox to overcome those moments when an irate parent is at your door will make your year much smoother and also teach you a few things about handling conflict.
Keep a list of parents and your communication with them so you can balance the communication with all parents. Remember, customers want to be appreciated so they remain loyal. Therefore, continue making quick calls to parents complimenting their child on what he or she did well that day. Try for one or two calls a day. By doing so, you’ve built a baseline of interaction and started the relationship on a positive note; this goes a long way if you must call home about a difficult situation.
Consistently communicate assignments and expectations through your channels, whether it be through your blog, email, newsletter or the school’s website, as often as possible. Remember, the parent should be an informed customer. This ensures that there are “no surprises.” Although many won’t read it or pay attention, it’s best to over-communicate.
Frontload your class with as much information as you can to begin the trust-building process. Take the time to create and send home a newsletter chock full of what the students and parents should know. Include:
Have the parents sign this and keep a copy for your records. Not only does signing the expectations build trust and rapport, but it also gets parents on record of knowing the expectations of the class and the accountability for the students. Follow up and reach out to all parents via phone call or conference sharing a greeting and asking for any questions they may have.
You must think of your classroom like running a business. Parents are VIP customers and should be treated as such. Starting out with this mindset gives you a mentality of serving and helping your valuable family clients.
