Congrats on choosing to create a culture of dignity and respect. Your goal is to identify the culture and perspective gaps between different people throughout your company, across and within departments and teams. You’ll need to develop techniques and processes that help you discover this and mitigate the impacts of your own biases while doing this research. This isn’t a one-time project; it’s relationship management. For a strong relationship, you keep checking in and working on things in the background. Understand the underlying motivations and cultural standards behind the why’s and how’s of the other people. Exercise emotional, situational, and cultural intelligence as much as possible throughout. Understand we all have biases, prejudices, and deeply held beliefs that we unknowingly or intentionally exercise. Addressing this, along with how it impacts others and, by extension, your company, is vitally important yet often uncomfortable to discuss and discover.
- Lindsey MacNeil, Executive Design Strategist Coach
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