The defining factor of success in the service industry is the quality of customer care in your restaurant. The likelihood of patrons returning decreases when a restaurant practices poor quality of service. You can ensure a successful set of committed employees by implementing service-oriented hiring requirements, staff training programs and incentives for employee excellence.
Many restaurants only offer minimal, on-the-job training and offer little in the way of extra experience for employees. Focusing on staff development right from the start helps set your restaurant apart and ensures a high quality of service.
Additionally, you should establish policies for resolving customer complaints, returned dishes, and special accommodations involving allergies or menu modifications. A high level of accommodation and professionalism increases the likelihood that your restaurant will attract new and returning patrons.
Aspiring restauranteurs can learn from a dedicated teaching staff and their fellow future entrepreneurs at Grand Canyon University. Our modern curricula that helps with the seamless transition to success after graduation. You can gain a firm academic foundation for the skills needed to operate a restaurant through our Bachelor of Science in Hospitality and Tourism Management degree program. To learn more about the Colangelo College of Business, click on the Request Information button at the top of the page.