BIS might seem high-tech, but it’s actually not a new concept. The concept of a BIS has pre-digital-era roots. For example, a paper-based filing system used at a business office could be considered a BIS. Today, however, BIS are usually complex computer systems that are increasingly reliant on advanced and emerging technologies, such as artificial intelligence.
How do information systems benefit businesses? It can be helpful to envision the benefits of BIS through the lens of specific examples of information systems:
Customer Relationship Management (CRM) Systems
A CRM is a common example of a BIS. It is a centralized platform that facilitates interactions between the organization’s employees or representatives and its customers. A typical CRM contains reams of customer data, such as a customer’s contact info, purchasing history and feedback.
Executive Support Systems
An executive support system is designed with the needs of high-level executives in mind. It brings together all relevant internal and external data, such as organizational performance, competitor activities and trend forecasts. These examples of information systems help executives make more informed decisions that will shape the direction of the company.
Transaction Processing Systems
A transaction processing system is designed to handle the workload of the business’ day-to-day operations. For example, this type of system can track and monitor inventory, process orders and process payment information.
Management Information System
A company can use a management information system to organize all its financial statements, performance data and inventory reports. Reports and statistics can reveal key data about sales, expenses, inventory levels and similar key performance indicators.
Business Collaboration System
All organizations rely on internal communication and collaboration to carry out daily operations and execute projects. Business collaboration systems are designed to allow for seamless interdepartmental communication, collaboration and information sharing. Through these systems, individuals and different teams can work together on various projects using technologies like video conferencing, instant messaging, document sharing and project management software.
